Thank You for Shopping with us. Welcome to our family store, where you, as our customer, are the most important family member. LatinWorks is a family on-line store serving our customers since 1995. Inspired by our Dad... our Papito, a retired accountant, with a love for culture and handcrafts. When our parents arrived to this country from Ecuador, he decided to share some of our country's art, textiles and wood crafts richness, starting with vendors at the River Walk in San Antonio, Texas. Then, in hopes our Papito will take a deserved break, we started our on-line store. Yet, he hasn't stopped since. Every year he personally travels to Ecuador and hand picks many of our products. Any day of the week, at now almost 80, you can also still catch our Dad walking around Market Square in downtown San Antonio, Texas... talking to vendors and clients. Earning one dollar at a time. Our Mamita often comes along just to keep "an eye" on us. This, while at the store, my dear wife Bernessa is making her own rich and beautiful crafts and running this web-site. They are the store's heart beat and my inspiration. We're definitely not 8-5, we're more like 24/7 and that is commitment to you our customer. So needless to say, LatinWorksCo.com is a special place. We hope you enjoy our wonderful and unique products, because we have hand picked each one of them to bring them to you across borders and cultures. One at a time, piece by piece... our crafts and textiles are born... So you and we may hold on to their moment of inspiration cast for a lifetime. There are no other products in the world like it... Enjoy them! Gracias, The LatinWorks family. LatinWorks Co.com family owned internet store San Antonio, Texas ask-us @ latinworksco . com LatinWorksCo.com is a highly secured site, and all orders, credit card transactions and customer information are Highly Encrypted by our on-line eCommerce store. To ensure this, we are backed by our strong partners: Yahoo, Chase Bank, American Express, Visa and MasterCard Returns: Please keep in mind most items are handmade and by nature are not "machine factory perfect" and colors and designs may vary. However, we have a 10 day money-back guarantee policy for items returned within that time. However, paper flowers, paper banners, fiesta lights, miniature blankets and custom and special ordered items, and close-out products are non returnable. Also, opened CD's or tapes can not be returned, nor refunded. Please listen to music samples in our web-site. Returned merchandise must be in original and resaleable condition. Original shipping charges, and return shipping charges are not refundable unless authorized by LatinWorks Co. Please report a problem and request a return number by email at " ask-us at latinworksco.com " BEFORE RETURNING YOUR ORDER. We cannot take responsibility for items returned without this number. Special Orders, Bulk, Non-Profit, and Wholesale " ask-us at latinworksco.com " discounts are also available. Non-profit organizations must be able to submit requests in writing on proper letter head. Large bulk orders require advance payment before shipping and returns are subject to a 15% re-stocking fee. Wholesale is for re-sale only. SHIPPING CHARGES Shipping charges are calculated to the best of our ability and ACCORDING TO WEIGHT. We highly recommend "FedX Ground" & "US Priority mail", they are faster and almost always the same or less expensive than UPS ground. Shipping charges are subject to change after the item is ordered, but before shipping, and NOT without the customer's approval. Original and return shipping charges are not refundable unless pre-authorized by LatinWorks Co. PRIVACY POLICY LatinWorks Co. does not and will not use, sell or make any customer's personal information or e-mail available to any one individual or company. Our policy is to protect our customers against any invasion of their privacy as much as we would protect ours. In addition to this LatinWorks does not maintained nor stores credit card's information. LatinWorks Co.com is monitored and rated by Yahoo Stores. Our family run store has continuously received Yahoo's "Excellent" ratings for outstanding customer satisfaction feedback. Additionally the use of credit cards in our site is backed and secured by our credit card partners including: American Express, Visa and MasterCard.
 |
