Info & Policies

LatinWorksCo.com is a highly secured site, and all orders, credit card transactions and customer information are Highly Encrypted by our on-line eCommerce store. To ensure this, we are backed by our strong partners: Shopify, Stripe, American Express, Visa and MasterCard

Returns

Please keep in mind most items are handmade and by nature are not "machine factory perfect" and colors and designs will vary.

Our return policy is 10 days from delivery. If 10 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Paper handcrafted goods such as flowers, banners, cannot be returned. Close-Outs are sold as is and cannot be returned.  Other non-returnable items include: miniature blankets, paper mache skeletons and custom and special ordered items.

To complete your return, please contact us with your order number on for before the 10 days return policy above.  Unless the product is defective shipping charges are not refundable.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you the status of refund request if applicable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
latinworks@gmail.com.

Sale items (if applicable)

Only regular and on-sale priced items may be refunded, unfortunately close-out items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at latinworks@gmail.com for exchange instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
 
Shipping

To return your product, you should mail your product to: P.O. Box 90701 Texas US 78209

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING CHARGES

Shipping charges are calculated to the best of our ability and ACCORDING TO WEIGHT.  Our preferred shipping method is FedX Ground, they are faster and almost always the same or less expensive than UPS ground. Shipping charges are subject to change after the item is ordered, but before shipping, and NOT without the customer's approval. Original and return shipping charges are not refundable unless pre-authorized by LatinWorks Co.

PRIVACY STATEMENT

LatinWorksCo.com does not and will not use, sell or make any customer's personal information or e-mail available to any one individual or company. Our policy is to protect our customers against any invasion of their privacy as much as we would protect ours. In addition to this LatinWorksCo.com does not maintained nor stores credit card's information.

LatinWorksCo.com is monitored and rated by our customers. Our family run store has continuously received "Excellent" ratings for outstanding customer satisfaction feedback.

Additionally the use of credit cards in our site is backed and secured by our credit card partners including: American Express, Visa and MasterCard.



Thank you,
LatinWorksCo.com